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Getting roadside assistance has proven to be the best decision I have ever made. Not long ago, I wasn’t even aware that a service of this sort existed. I always used to think that if my car gets stranded on the side of a highway, outside the city, I would either ask for a lift and get a mechanic or just call my family. I was so scared about my car breaking down unexpectedly that I always kept the fuel tank full and the engine serviced.

Finally, getting 24×7 Roadside Assistance (RSA) gave me the freedom to actually enjoy the long-drives and the frequent trips across the city. In the last few years, I have had multiple experiences where my car broke down and the roadside assistance service came to my rescue. They would either fix the car right there or at least drop me to my destination while they towed the car to their authorized garage. I have learnt quite a few things from my interactions with the roadside assistance teams and have gathered these five insights for you. Here are the 5 things you should consider before calling a roadside assistance service:

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Things you Should Consider Before Calling a Roadside Assistance Service

I talk to my RSA team just the way I talk to my doctor.

Most of us would like to believe that we understand the disease we are going through. Yet, we prefer seeing a doctor for getting the right diagnosis and prognosis. The same applied to this situation as well. Instead of starting to speculate what is wrong with your car, tell your RSA (roadside assistance) team how you the car stopped working and what abnormalities can you see. Mostly, they might ask you to open the car’s hood and check for the right reasons. Follow the instructions they give, instead of tapping into your own ‘sub-conscious’ expertise. You can try the latter, later.

The first thing I do when my car stops is looking into my toolkit in the car.

Everyone who takes cars into places where finding help might be a bit difficult, usually also knows that she/he should be carrying a set of tools for emergency. Tyre-lifting equipment, screwdrivers, wrenches, sockets, wires – check for all the tools you have in the car. Let your RSA team know what all you have at the moment; this may help them decrease the load they carry or they might even dictate you how to fix the vehicle, on the phone itself.

I always try to be as specific about the location as possible.

Roadside assistance may include something as marginal as refuelling or something as complex as wheel balancing. In any case, the location you are stuck on will be an important piece of information that will let the RSA team reach you in time. Hence, try to be as specific about the location as possible. A Google Maps location would be the ideal way to go ahead with it; if that is not possible, share the last popular location you saw.

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If I am unable to get in touch with the RSA team, I ask for help from truck drivers.

Generally, truck drivers are well acquainted with the route they are driving from. Hence, if you can get your vehicle to the nearest mechanic, you might save yourself from using your roadside assistance services altogether.

The best tool you have is your patience. Don’t lose it.

I often talk to the RSA team that is helping me out. These conversations usually turn out to be very insightful. Once, a mechanic told me that the stupid mistake people do is that they end up draining the battery of their phone. When the RSA team tries to reach out to them, it becomes very difficult for them to communicate. So,once you have coordinated with your roadside assistance responding team – be patient. First and foremost, keep the car’s keys with you. Second – don’t get busy on your phone. You will need it further to coordinate with them.

In Conclusion

It is a very intelligent decision to get roadside assistance. I have learnt that like all human processes, roadside assistance is not perfect. But with the measures suggested here, you can make the process of getting help from car roadside assistance teams perfect for yourself.

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